Filipino Consumer Alert

May 14, 2006

Problem with Serendra Condominium (Community Innovations Inc.)

My cousin working currently in the U.S. had a bad experience with how Serendra Condominium handled her account. Serendra is a joint effort between Ayala Land and Community Innovations Inc. I guess they're both well known in the Philippines.

She was told by Serendra that she has not paid some additional charges after making paying her monthly payment for about 6 months. She tried to get in touch with Serendra via email but nobody responded to her. She tried making long distance phone calls but the person is either not in the office or out in a meeting somewhere. She did not get any answer back.

Time went by without any resolution and they took over the condo unit and never refunded back all the payments she made.

She still makes phone calls at Serendra but is being passed from one person to another. She is not giving up though.

Seems like once they made the sale, nobody wants to listen.

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